Back to Courses
Communication Skills
$25.00
Overview & Objectives
Communication skills are essential in hospice and healthcare in general for quality care, safety, and building relationships. Hospice aides can foster positive relationships with patients, families, co-workers, and other staff by using effective communication skills. This module covers the following components of effective communication: Verbal, non-verbal, listening, barriers to communication, and conflict resolution. The learning objectives for this module include:
- Discuss the importance of effective communication
- Review the primary components of communication
- Describe the barriers to effective communication
- Discuss the importance of body language
- Analyze the role of the hospice aide in conflict resolution
Contents
- Learning Module
- Module Extra: Zones of Personal Space in the U.S.
- Test Questions
- Instructor Answer Key
- Attendance Sheet
- Evaluation Form
- Certificate of Attendance
Related products
Biohazardous Waste
Overview & Objectives
Biohazardous waste is regulated by local, state, and federal agencies because it can pose a threat to humans. This inservice covers the fundamentals of managing biohazardous waste including definitions, fluids that can harbor infectious pathogens, handling and disposal of potentially infectious materials, proper containment and storage, household waste, and clean-up of biohazardous spills. It also covers policies, procedures, and regulations for occupational exposure to biohazardous materials as well as strategies for prevention. The learning objectives for this module include the following:
- List potentially infectious body fluids
- Define biohazardous materials
- Explain proper handling, containment, storage, and disposal of biohazardous waste
- Name strategies for preventing occupational exposure
- Describe procedures required if an occupational exposure occurs
- Learning Module
- Module Extra: Sample Flow Chart for Biohazardous Waste
- Test Questions
- Instructor Answer Key
- Attendance Sheet
- Evaluation Form
- Certificate of Attendance
The History of Hospice
Overview & Objectives
The history of hospice dates back several centuries, although not the way we think of it today. Care for the sick and dying was provided by family members, religious orders, and those who were dedicated to easing the suffering of the terminally ill and dying. It was not until the 1950's that hospice as we know it today began to take shape through the work of a compassionate and devoted physician named Dame Cicely Saunders. Her concept of holistic care and death with dignity laid the foundation for "Modern Hospice Movement." This module covers the history of hospice from its earliest roots to the present. The learning objectives for this course are:
- Discuss the origins of hospice
- Name prominent figures in the evolution of hospice
- Define the “Modern Hospice Movement”
- Review Medicare guidelines in hospice
- Summarize the history of hospice aide
- Learning Module
- Discussion Topics
- Group Exercise: Highlights in Hospice History
- Test Questions
- Instructor Answer Key
- Attendance Sheet
- Evaluation Form
- Certificate of Attendance
Everyday Relaxation Techniques
Overview & Objectives
This inservice is a follow-up to the The Mind-Body Connection. It contains a brief review of the mind-body connection and highlights activities in everyday life that can be used to manage stress: Music, exercise, social connectedness, volunteering, humor, hobbies, nature, forgiveness, gratitude, random acts of kindness, and mindfulness. Completion of The Mind-Body Connection inservice is recommended as a prerequisite to this module. The emphasis for hospice aides is learning how to manage their own stress to be in a better position to help patients and families with their stress. This module contains the following learning objectives:
- Read a brief review of the stress response
- Identify everyday activities for stress management
- Discuss the rationale for daily stress management
- Review mindfulness in everyday life
- Develop a regular practice of self-care
- Learning Module
- Discussion Topics
- Test Questions
- Instructor Answer Key
- Attendance Sheet
- Evaluation Form
- Certificate of Attendance
Symptom Management
Overview & Objectives
An overview of the most common symptoms in hospice patients is covered in this module, as well as general causes, and hospice aide interventions. It is written to assist hospice aides with symptom management within their scope of practice and in the context of bodily systems. Symptoms are divided into sections under neurological, respiratory, gastrointestinal/urinary, circulatory, integumentary, and general symptoms. NOTE: It is recommended that this module be combined with the Pain Management in-service which focuses on pain management only. This module contains the following learning objectives:
- Review common patient symptoms in hospice
- Analyze causes of common symptoms
- Discuss hospice aide interventions
- Identify guidelines for reporting symptoms
- Summarize symptom management for hospice aides
- Learning Module
- Group Exercise: Discussion Topics/Case Study
- Test Questions
- Instructor Answer Key
- Attendance Sheet
- Evaluation Form
- Certificate of Attendance